Welcome to Spa Management Essentials Volume I
Do you own a spa and are looking for easy ways to enhance your management skills? Or perhaps you have a spa manager, director, or even department leads that need to sharpen their skills and training so they can lead their teams to peak performance?
As a spa or salon owner, you have many responsibilities. You wear many hats and try to be there for everyone, right? If you want your spa business to grow, you need a solid management team helping you. The problem is that there aren't too many options when it comes to training tools for your management team. That is why we created Spa Management Essentials Volume I!
Imagine having a trained management team that can run the spa without you even there.
Would that be a dream come true? We can help you make that dream a reality! How?
By tapping into spa and salon management training tools to help your leadership team step up
their management skills and help you build your dream team!
On this page, you will find the CoachMe Gold Spa Management Essentials series, Volume I!The content is filled with easy to implement and economical marketing strategies.
Each Module Contains:
A one hour audio
Private page access
As a member, you have the option to take the training
and conduct it, have your leadership team listen to
each module, or read it. Then you can meet about it
and make your implementation plan.
How Does The Training Work?
All you have to do is become a member and you will gain access to a new module each month.
This will give you plenty of time to implement what you'll learn on monthly basis.
What will you gain?
- Systems, structure, and strategies on how to build an effective management team
- Knowledge and training on how to effectively communicate with the team
- Achieve greater results
- Increase spa revenue
- Reduce team turnover rate
- Enhance the guest's experience and retention rate
- A motivated leadership team that is focused on results
- Learning new techniques on how to grow the business and be more profitable
Who is it ideal for?
- Leaders, Owners, and Directors
- Spa/Salon Managers
- Department Leads
Spa Therapist Operating ManualDo you rack your brain every time you hire someone
on what to train them on because you don't have a training manual?
The Therapist Manual will provide you and your team with effective tools
Spa Management Essentials Volume I
Defining the Manager's Role
Are you a spa manager who is seeking role clarifications?
This module helps managers gain a better understanding of their duties and management responsibilities for running a successful spa. As a manager, you will learn about developing proper communication methods, define position descriptions, organization structure, improve decision-making skills, and the importance of goal setting for each department within the spa. It provides clarity as to what your management role is all about and how to be the best at it.
Establishing a Solid Spa Foundation
Do you have a solid foundation to build on?
After learning a manager's role, this module will help you develop a great spa team culture, mission, and vision. Go further in-depth with details on how to set spa department expectations, team goals and performance measure, and the importance of delivering a great guest experience. Applying this content will help you gain a solid foundation for success.
Team Management & Communication
How well do you communicate with your spa team?
The team is a very significant part of the spa business. In this module, you will learn how to assess your team by conducting a S.W.O.T. analysis and ensure you have the right team. It covers how to host spa team meetings, improve communication by understanding behavioral styles, apply constructive communication methods, speaking and listening etiquette, and productivity guidelines. Productivity increases when you have communication standards.
Hosting Productive Team Meetings
How effective are your spa team meetings?
Spa team meetings are very productive when they are planned well and have rich content. This will improve performance and increase revenue. In this module, you'll learn easy steps to host the perfect team meeting every time. Discover meeting types, planning and scheduling, meeting preparation, and meeting dos and don'ts. Hosting meetings with help keep your team focused and on track. Apply this module and you will be able to build a dream team.
Effective Spa Team Coaching
Are you a great coach?
Every team needs a great coach- coaching is not just for sports teams! Listen to this module to discover the I.C.A.R.E. coaching model. This model is proven effective, and will help you coach your team easily and improve overall performance. You will gain guidelines to coaching, useful techniques, documentation guidelines, and coaching session execution. Implement the spa coaching I.C.A.R.E. model and improve your team's performance.
How do you train your team?
In order to have an efficient spa team that operates smoothly, you need to provide them with effective training that will lead to success! This module will teach you how to develop a professional spa and salon business-training curriculum. You will discover the different types of training programs you should host and uncover training tools needed to make your training productive and exciting.
Building a High Performance Spa Team
Who is on your team?
Making a hiring mistake is very costly. Your goal as a spa manager is to recruit, interview, and select the right fit for your team. In this module, you'll learn the C.L.A.R.I.T.I. Hiring System and run through the process of recruitment, interviews, hiring process, and position offer. You will also discover the importance of conducting a new hire orientation and necessary training needed to set your team up for success. Implement the C.L.A.R.I.T.I. hiring system and build your dream team.
Managing Spa Team Communication
Is your team hearing you?
As a spa manager, you need to be a great communicator to gain the results and inspire your team to do things that need to be done. In this module, you will learn skills required to understand how to deal with problematic situations and how to have those difficult conversations. You will gain techniques for managing conflict in the workplace, dealing with negative attitudes and gossip, reprimand procedures, coping mechanisms, and how to keep calm during difficult situations. You will know now to improve your communication and lead a productive team.
Motivating the Team
Is your team motivated?
One of the most difficult jobs of a manager is to keep the team focused and motivated- it's an endless task. Though motivation is a great characteristic, you can still motivate your spa team to elevate performance via communication and other tools! Listen to this module and discover several ways to motivate your team! You will gain tips to keep the team positive and how to reward and recognize them. You will also learn how to take suggestions and provide feedback that will lead to improved performance. Applying this content will truly help you keep your team motivated and productive!
Successful Management Habits
Do your habits reflect that of a successful manager?
We all tend to get comfortable and fall into habits, but a leader in the spa industry must remain competent. So practice the best habits possible! Spa managers should listen to this module for guidelines on planning for daily success, opportunity and productivity focus, time management, professional conduct, leader and employee performance measures, communication with superiors, and lifestyle balance. Good, responsible habits lead to continued success.
Knowing Your Spa Department's Financials
Could you feel more comfortable with your department's budget?
It is important for spa managers to stay within the spa's budget when making financial decisions. Managing your financials is a crucial part of success. In this module you, will learn about your financial responsibilities, budget management, compensation, expenses, and maximizing profits. You'll be more confident about your spa's financials and how to ensure profitability.
Spa Reception Department Transformation
Does your reception department need a makeover?
The spa's reception department is a very important part of the spa guest experience because they are the first and last impression. They also have great potential for the most guest interaction! Listen to this module to address the reception challenges, improve reception performance and expectations, how to compensate and reward the team, and monitor performance. Knowing how they should operate will make your spa run much more effectively and even draw clients back.
& Watch Your Business Growing To Double Digits!
Receive All 12 Modules At Once